Hello,
Since yesterday at around 16:30 we've noticed that our data server kept failing for around 4-5 hours, every 20-60 minutes.
We've been troubleshooting the problem for the last 24 hours along with our devs and our host manager.
Unfortunately we tried everything to find and fix the problem (and we thought we did it, as it stopped yesterday evening) but it seems that it appeared again today.
We've also turned off 60% of our scripts/systems in the process of troubleshooting, which will be back shortly.
We also noticed that it happens only when we reach a certain amount of players online (around 510-515). So we have blocked slots at 505 for now (and it seems that it stopped) and we'll manually disconnect AFK chars (dead players from cities) when the limit will be reached.
Our only solution left is to migrate to a new machine on a fresh windows as it is most likely something from windows (nothing else left untried or unchecked).
The migration will take some time as we have to configure the machine and reinstall everything we have for all of our servers.
We're really sorry for the discomfort created but be sure that we're doing our best to make sure that you have a great gaming environment.
There will be some compensation for this situation but we'll speak more after we make sure everything is fine.
Thanks for understanding and for your patience!