ADMIN Posted March 25, 2019 Group: Administrators Content Count: 3,946 Reputation: 2,211 Joined: 12/30/2015 Status: Offline Device: Windows Report Share Posted March 25, 2019 Hello, Since yesterday at around 16:30 we've noticed that our data server kept failing for around 4-5 hours, every 20-60 minutes. We've been troubleshooting the problem for the last 24 hours along with our devs and our host manager. Unfortunately we tried everything to find and fix the problem (and we thought we did it, as it stopped yesterday evening) but it seems that it appeared again today. We've also turned off 60% of our scripts/systems in the process of troubleshooting, which will be back shortly. We also noticed that it happens only when we reach a certain amount of players online (around 510-515). So we have blocked slots at 505 for now (and it seems that it stopped) and we'll manually disconnect AFK chars (dead players from cities) when the limit will be reached. Our only solution left is to migrate to a new machine on a fresh windows as it is most likely something from windows (nothing else left untried or unchecked). The migration will take some time as we have to configure the machine and reinstall everything we have for all of our servers. We're really sorry for the discomfort created but be sure that we're doing our best to make sure that you have a great gaming environment. There will be some compensation for this situation but we'll speak more after we make sure everything is fine. Thanks for understanding and for your patience! Trâu, trololo and Nemo 3 "The only way to do great work is to love what you do" - Steve Jobs Link to comment Share on other sites More sharing options...
ADMIN Posted March 25, 2019 Group: Administrators Content Count: 3,946 Reputation: 2,211 Joined: 12/30/2015 Status: Offline Device: Windows Author Report Share Posted March 25, 2019 All scripts are back up, CS server is up (and you can register for CS). Also during today the Goldens +3 will be released as well. The biggest part of preparation for migration is almost done, we are still running tests on the new machine to make sure everything is ready for the move. It will take place today at around 13:30-14:30. There will be a ~10-20 minutes maintenance and you'll have to manually rejoin the servers (reconnect won't work due to switching machines). Cheers! "The only way to do great work is to love what you do" - Steve Jobs Link to comment Share on other sites More sharing options...
ADMIN Posted March 26, 2019 Group: Administrators Content Count: 3,946 Reputation: 2,211 Joined: 12/30/2015 Status: Offline Device: Windows Author Report Share Posted March 26, 2019 Maintenance is over, everything is back and running. We hope that the problem is fixed now under the new machine. Only time will tell us. Please let us know if you find anything wrong after this maintenance via PM or facebook page. As a compensation for your patience everyone will receive 2 days of Hunter VIP - Phoenix and Silver VIP - 50RR & NonRR (will be activated this evening so everyone can join back before activation). Those who already had a VIP active will get an extension of 3 days. Cheers! "The only way to do great work is to love what you do" - Steve Jobs Link to comment Share on other sites More sharing options...
ADMIN Posted March 26, 2019 Group: Administrators Content Count: 3,946 Reputation: 2,211 Joined: 12/30/2015 Status: Offline Device: Windows Author Report Share Posted March 26, 2019 The VIP has been delivered! It looks like the problem didn't appeared again after moving to the new machine, despite passing the previous record of 510-515 online when it started to happen (553) . We're still monitoring things out, but so far looks good. Cheers! Nemo 1 "The only way to do great work is to love what you do" - Steve Jobs Link to comment Share on other sites More sharing options...
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