Dear Admin, let's talk on equal terms, there were a lot of accusations towards the community, in some you may be right, but in most you are mistaken.
I've already written about it here and I won't waste my time looking for my post, but I'll say briefly, all your discontent and frustration from "us" is 99% your fault, it was you who ridiculed every idea that in your and only your opinion was terrible, you didn't give any explanations for your global changes in balance/class. You tried to make a Lineage (let's say) out of this old game MU Online.
And what kind of community did you expect to get if for the most part only old players play here who know every inch of this game, who even before opening have access to the test server and know at each level where and how they will lvl-up. For this reason, new people don't stay here for long, and old people just leave. And those who stayed already know good and bad teammates.
And here again what I said earlier, earlier in the same topic, you mixed 2 reviews with shit and praised the other just because their post is a "joke". People are just tired or afraid to write something to you, because this is an ADMIN, he is definitely authoritative and knows more about this game than 25-35-45-year-old uncles who played this game 5 times more than our ADMIN.
As bitter as it may sound, but this is life, and since it was clear to most here and you confirmed it, it is also a commercial project. We all work not because we like it, but because we want to eat. And the better you do your job, putting up with all those responsible, the more profitable it will be.
If you want to continue doing your job and for people to really appreciate it, listen to what people are telling you and not just blindly follow your ideas. Give them freedom of speech.
Making a game for Zutto, who consistently spend $ 1k per project, you slowly lose another audience who first, appreciated your efforts, and then faced with the situation that they are even, and with the same money spent or less, they are zero in this "free2play" game.