I've been duelling a lot so imma give ya my honest opinion on it :
SM- imo is on a good spot:
Many of the sm's cry mostly versus melee characters, but at the same time they are used to a DL gameplay : Aka tank face to face - thus not using their character perks like bigger range to play it effectively ( i can guarantee you if i play with an sm properly, neither a BK - RF - SMG - ELF can come close unless you let them when you have an advantage (like eat their sd before and after go for the kill)
ELF - Elf is goodish (a bit weako)
Either go for ICE for more of a supportive build with some lower DMG or go DPS either oriented to PVM advantage(i didn't fight elfs a lot but take MarcoPolo for example, he has ice and socket set, thus less dmg but is supported by his reflect)
SMG - SMG is on a very weird spot (imo should have priority)
SMG as it is right now its pretty unbalanced, mostly for the fact that fire slash is bugged. If its a big unsolvable problem, there can be other alternatives:
An idea could be increasing fire slash debuff duration(right now it instantly disappears, so SMG dont have any other option than to use only fire slash) Debuff first and after use flamestrike, or powerslash if enemy running
Increasing the duration of debuff could make also EMG more viable in PVP (aka debuff then skill, since Socket weapons have also wizardy increase).
RF - Totally agree with above BUT ( the fenrir twisting slash thinghie, works only with RF's specificly - Low def (more twisting dmg) low pvp def rate(very few misses so a lot of stuns, since i have high attack speed)
RF tho right now has more potential at mass fights than at 1v1's since EBK scales hp a lot and is the only race that can scale also DMG from buffers (erf gives raw vitality and increases his %Skill dmg)
Summoners: good spot imo
BK - decent spot IMO
I know ya will say you say this only becouse you Monka BUT
BK is the HARDEST character and the most skill based character on the server:
1) Builds: Bk is a pain in the ass to balance since to make a good build you have to balance hella things
Just take into example attack speed, is not straight forward as other classes ( you just maximize your dps based on speed and how much you hit, you gotta be able to combo at that speed)
Not talking about correcting combo when hit/ref stunned, or balancing energy effectively!
So imo it is right, when you are able ,skill wise, to make a strong bk to be strong
DL is broken just by holding right click, i dont wanna immagine what would happen if dl's start using stun effectively )))
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A big problem IMO, that could maybe help you with balancing would be fixing test server. Many people state that test server is not same as main server (formulas, balances ect) which idk tbh but I see no reason for test server to have points capped at inception level ...
Some negative feedbacks on balances might also be becouse of unbalanced and untested builds (which imo has to be avoided both from the players side, and also from you guys doing balances)